TalkJS, on the other hand, provides a complete chat solution, frontend and backend, in a single package. With Twilio, you have to design and create the chat UI from scratch, which gives you complete control over the design, but it could make the whole chat integration take a few months. Most chat APIs provide a backend-as-service along with UI components or Sketch designs (UI design kit) to make the frontend part of the integration somewhat faster. But, if you need a chat feature for direct messaging, group chat, or chatroom, then it’s best to choose a solution tailored for those use cases like the TalkJS chat API. It works great if you plan on building a multichannel solution that requires, let’s say, SMS, video, and chat. Twilio is best known for its SMS messaging API, from which they expanded to MMS, chat, video and voice. Key differences Multichannel messaging API vs Chat API It also offers at-rest encryption and dedicated phone support. Custom email notifications and domain (Growth)įor use cases that require an on-premise installation, custom paperwork, a proper SLA, or guaranteed performance under heavy load, the Enterprise plan is a great fit.Reply-via-email directly (email-chat sync).With regard to features, the TalkJS Basic and Growth plans provide core messaging essentials as well as some advanced ones like: And on top of that, Twilio charges for media storage 0.25$ per GB per month and 250$ for premium support, which makes the pricing seem a bit nebulous when you’re just starting up with a new chat feature. *after 20k MAU, you have to contact Twilio sales to get a price estimate, so we’ve applied the last tier of pricing.Īs you can see, the prices start somewhat affordable but get pretty hefty real quick as you scale the number of active users. Let’s take a closer look and see how much Twilio costs: ✔️ Possible with webhooks and the Microsoft Translator APIīoth TalkJS and Twilio base their pricing on the number of monthly active users (MAUs). ✔️ Comes out-of-the-box and supports 34 languages It provides you with the fundamentals of creating a chat, but you need to build and maintain the solution yourself. While Twilio is a nuts and bolts type of solution. It provides out-of-the-box features like the pre-built chat UI and notifications that all require minimal investment from developers. TalkJS, on the other hand, is 100% focused on making its chat API great for user-to-user chat, group chat, and chatrooms. You could say that Twilio is a jack-of-all-trades type of solution with an emphasis on SMS messaging. Today, they offer a solution that supports multichannel messaging, i.e., you can build systems that use SMS, MMS, chat, and even WhatsApp. Twilio is a giant in the messaging API market that started out with SMS messaging. Let’s dive in and explore the core differences. Both Twilio and TalkJS can help you ship a chat feature quickly. We bring you a comprehensive comparison of features and pricing for these two chat APIs.
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